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Tiering

Understanding Docketly's Tier system.

Michelle Roig avatar
Written by Michelle Roig
Updated over 2 months ago

Our three-tier system helps us match attorneys to hearings they will be most successful in covering, based on experience.

To better put our tiers into perspective: Low-risk matters, such as basic motion hearings, are a Tier 1. Matters that may be contested, such as most types of judgment hearings, are a Tier 2. High risk matters, such as trials or sales, are a Tier 3.

Our Performance Team reviews each application for new attorneys and places them in the appropriate tier based on years of practice, level of courtroom experience and other factors. As an attorney covers more hearings with Docketly, they can move to higher tiers. If an attorney exhibits poor performance, they can be moved to a lower tier.

When attorneys are not Tiered appropriately for a hearing they try to Cover, the system will Generate a Ticket with Questions Specific to the Hearing's Category 1 Service Type. The Performance Team then checks the attorney's answers and adjusts the Tier appropriately based on those answers. (Tickets will only be generated for attorneys with more than 1 appearance).

Our more seasoned attorneys may notice they are not at the tier they feel most comfortable with. A tier can be reviewed at any point to make sure it is in line with our requirements and the attorney's comfort level.

How do you know if your tier is incorrect?

If you are trying to cover a hearing and see a message stating "You are not set up to cover this type of hearing" this means you do not currently have a high enough tier for the service type of this particular hearing. Please carefully review the hearing instructions and hearing type to verify that this is something you're comfortable with covering.

A ticket is automatically generated for you when you receive that error message. As we currently have 8 different types of hearings that require specific tiers, it will be one of the below listed sets of questions.

GENERAL:

  1. Do you have collections experience?

  2. How many years of collections experience do you have?

  3. How many collections hearings have you handled?

  4. How many collections trials have you handled?

  5. Please describe the types of collections cases you have handled.

CRIMINAL:

  1. Are you interested in covering criminal court appearances? (Y/N)

  2. Do you have criminal trial experience? (Y/N)

  3. How many years of criminal experience do you have?

  4. About how many criminal cases have you handled from beginning to conclusion?

  5. How many felony criminal cases have you handled?

  6. On average, how often per month do you handle differing criminal legal matters?

BANKRUPTCY:

  1. Do you have bankruptcy experience? (Y/N)

  2. How many years of bankruptcy experience do you have?

  3. How many bankruptcy hearings have you handled?

  4. How many bankruptcy trials have you handled?

  5. Please describe any other types of landlord/tenant cases you have handled.

FORECLOSURE:

  1. Are you interested in covering foreclosure proceedings? (Y/N)

  2. Do you have foreclosure experience? (Y/N)

  3. How many foreclosures have you completed?

FAMILY LAW:

  1. Do you have family law experience? (Y/N)

  2. How many years of family law experience do you have?

  3. About how many family law cases have you handled?

  4. How many family law trials have you handled?

  5. Please describe the types of family law cases you have handled.
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    LANDLORD/TENANT:

  6. Do you have landlord/tenant experience? (Y/N)

  7. How many years of landlord/tenant experience do you have?

  8. How many evictions trials have you handled?

  9. Please describe the types of landlord/tenant cases you have handled
    ​

    SMALL CLAIMS:

  10. Do you have small claims experience? (Y/N)

  11. How many years of small claims experience do you have?

  12. About how many small claims cases have you handled?

  13. How many small claims trials have you handled?

  14. Please describe the types of small claims cases you have handled.

SUBROGATION:

  1. Do you have insurance or subrogation experience? (Y/N)

  2. How many years of insurance or subrogation experience do you have?

  3. About how many insurance or subrogation cases have you handled?

  4. How many insurance or subrogation trials have you handled?

  5. Please describe the types of insurance or subrogation cases you have handled.

If you have not received the above listed error and corresponding ticket, but would like your tier reviewed, simply create a Support Ticket.

Click here to see the handbook page on Creating a Support Ticket: Create a Support Ticket

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